Each
and every item purchased from Quality Trading is new and is fully guaranteed
to be free of defects in workmanship and materials, or the item may be
returned for replacement or full purchase price refund within 30 days from
date of delivery. The customer may be referred to the manufacturer for
warranty issues, as deemed appropriate.
All returns MUST be authorized by Quality
Trading prior to shipping the item/s back. You MUST request a return authorization
by contacting us and completing the Request for Support Form. This may be found on our website
by clicking the Contact Us button at the top of the page and choosing the
category Returns. All contact with Quality Trading should include your order
number for easy reference, so issues may be addressed in a prompt and
expeditious manner. In the event you have been given authorization to return
merchandise, you will be expected to follow the instructions given to you by
our customer service representatives and/or as outlined in our Return
Material Authorizations
Holiday return policy: During the shopping season we want to reassure you that our return policy period will not take effect for any gift you give until December 26th. You can shop with confidence at Quality Trading Inc.
Defective Merchandise may be returned ONLY after you have contacted us
and informed us of the defect and ONLY after you have been authorized to return the products. Quality Trading
reserves the right to forward merchandise to manufacturers for testing,
evaluation and defect determination and will abide by the results ascertained
from such manufacturers. Quality
Trading reserves the right to credit for defective merchandise in lieu of
replacement. All merchandise to be returned to Quality
Trading after being authorized to do so MUST be shipped PREPAID UPS Ground/ FedEx Ground/ USPS
Regular mail.
You may be reimbursed for return shipping costs after evaluating your return
and only with a copy of a receipt showing the return shipping costs. Quality
Trading WILL
NOT reimburse
customer for expedited return shipping cost.
Unused and unopened merchandise may be returned for any reason
within 15 days of receipt for full product price credit. Merchandise MUST be returned FREIGHT PREPAID in
a delivery box to reserve its original product packaging. All related shipping
costs on returns made for non-defective or non-damaged items, both from and
to our warehouse, would not be refundable under any circumstances, unless
specifically approved by Quality Trading. If merchandise is found to be
OPENED but UNUSED and SELLABLE, a 25% RESTOCKING FEE will apply. Quality
Trading WILL NOT issue refund or credit if merchandise is found to be used
and un-sellable.
In addition, the return
of obviously used items, items where it is evident that damage was done due
to neglect or abuse, items returned as factory defective yet showing the
signs of much use, may result in no credit being due or issued with the item
being disposed of or returned to the customer at customer's expense.
Shipping Damage: DO NOT RECEIVE OR SIGN for merchandise that is being
delivered to you if the “PACKAGING” appears to be damaged in any
way. We advise that you refuse delivery and state “damaged
freight” as the reason to
the delivery person. You MUST advise us immediately in the event you have refused delivery due to
damage.
Damaged merchandise that
has already been delivered MUST be reported immediately to Quality Trading and the delivery carrier. In most
cases this will be UPS as we use UPS exclusively for small package delivery.
You may contact UPS at 1-800-PICKUPS (1-800-742-5877).
Unauthorized Returns: ANY UNAUTHORIZED RETURN, REFUSED
SHIPMENT OF MERCHANDISE, or "return to sender" (unless otherwise
instructed by Quality Trading) will not be processed and will not be entitled
for a credit or refund.
Expedited
Shipping: Quality
Trading WILL NOT ship replacement merchandise via
expedited shipping methods unless merchandise was ordered and shipped via
expedited shipping methods on the original order. This applies to all
shipments of replacements for any cause or reason including defects
The policies stated above
apply to all products sold by Quality Trading Inc with the following
exceptions as noted below:
Electronics: All non-defective returns will be
subject to a 25% restocking fee.
·
GPS Navigation Units
o
Must be returned with authorization from Quality Trading Inc. within
90 days from purchase date.
o
After 90 days, claims must be filed with the manufacturer.
Skates: Roller Skates and Ice Skates
·
Roller
Derby
Brands
o
Must be returned with authorization from Quality Trading Inc. within
60 days from purchase date.
o
Evaluation and repair process may take up to 3 weeks.
Consumer Direct
Products: Consumer
direct products are to be returned directly to the manufacturer with proof of
purchase.
·
Products that apply:
o
Products from www. Qualityrepellents.com
o
Inflatable bouncers and jumpers
o
Shoprider electric scooters
o
Above ground pool sets
o
Inflatable beds
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